سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Al-Falak Digital First: Used Mobile Phones The customer has the right to request a replacement or refund within one month from the date of purchase. The device must be in the same condition as when sold, without breakage, scratches, opening, or software modification. The original purchase invoice must be presented. In case of misuse or damage, the right to replacement or refund is forfeited. The device will be inspected before final approval of the request. In case of a refund, the amount will be returned by the same payment method within a period determined by management. Second: New Mobile Phones Subject to the warranty of the authorized agent according to its terms and policies. Refunds or exchanges are not accepted after opening the box, except in case of proven manufacturing defect. In case of a manufacturing defect, the customer will be directed to the agent or coordinated with them depending on the situation. Third: General Notes Accessories are neither refundable nor exchangeable after purchase (except in case of a manufacturing defect). The store is not responsible for any personal data inside the device, and the customer must back up their data before delivery. The store has the right to refuse the request if the above conditions are not met.